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Orders are eligible for return for 30 days. Please review the details below and initiate your return to get started. If you have any problems with the return process, please contact us at email@example.com.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Returned items that are in used condition will not be refunded. These items are not resellable as they run the risk of spreading disease amongst our furry friends!
Gift cards, discounted "open box" items, and other final sale items are nonrefundable. Shipping costs (when applicable) are also non-refundable.
Return shipping costs
Many of our items qualify for free shipping, and unfortunately, we cannot offer free returns as well. Customers are responsible for costs associated with returning their items. However, in many cases, we will provide a reduced-cost return label. In these cases, the cost will be deducted from your refund.
Exceptions are usually made in cases of damaged items. If your item is damaged, we're sorry to hear that! If possible, please take a picture of the item and box. This helps us file a claim with the shipping carrier when applicable.
Submitting a return request
To initiate your return, follow these instructions:
After your return request is received, it will either be approved or someone will contact you directly for more information.
Once your return is received and inspected, we will process your refund (if applicable) less any shipping charges. A credit will automatically be applied to your original method of payment, which typically takes 5-7 business days. PayPal refunds can take longer to process than other refunds. We cannot issue refunds to alternate payment methods.
We only replace items if they are defective or damaged. In other cases, such as a different size or color, please initiate a return for your current item and place a separate order for your new item.
Late or missing refunds
If you haven’t received a refund after 7 business days, please contact your credit card company. It may take some time before your refund is officially posted.
If you’ve done this and still have not received your refund yet, please contact us at firstname.lastname@example.org.