Shipping Policy

Handling Time

Most orders are processed within 1 to 3 business days (excluding weekends and holidays) after your order is received. Certain apparel and home & living items may experience a longer handling time. Occasionally, a product may have a known handling time or handling delay stated on the product page.

Free Shipping and Calculated Rates

Free shipping specials only apply to the United States lower 48 states unless otherwise stated. If based on a minimum purchase, the threshold must be met before taxes or other fees. Other restrictions may apply. Items shipped from third-party vendors may not qualify for free shipping.

For shipments without free shipping, shipping charges for your order will be calculated and displayed at checkout.

International Shipping

At this time, Pet Junkie does not offer international shipping through our website. In certain cases, we may ship samples to other countries. To submit a request, please contact us directly via email.

How do I check the status of my order?

When your order has shipped, you will receive an email or SMS notification from us which will include a tracking number you can use to check its status. If your order contains multiple shipments, you may receive multiple emails. You may also receive multiple tracking numbers per notification. Please allow 48 hours for the tracking information to become available.

Refunds, returns, and exchanges

Our return policy can be reviewed here.

If you have any further questions, please don't hesitate to contact us at support@petjunkie.com.